Scope and cost
Investigation, changes, access, exclusions, third-party costs, timing, payment and handover are agreed for the work. A first enquiry is not acceptance of a repair or migration job.
Availability and response
Working hours and response arrangements are agreed in writing. This website does not promise immediate, around-the-clock or unlimited support. Recovery depends on the available data, access and condition of the setup.
The main terms
Read the main Flying Penguin terms alongside the proposal for your job. Ask about anything unclear before paid work begins. Support, hosting, Microsoft subscriptions and paid licences may be separate arrangements.