A clear scope.
A written quote.
The cost depends on the setup, the access available and the work needed. I agree any paid investigation before starting it.
What goes
into the quote?
These are the details that change the work. We put them in writing so you can make a decision.
- Investigation
- What needs checking, which access is required and what findings you receive. A diagnosis does not automatically include a repair.
- The changes
- The repair, migration or maintenance tasks, what is excluded and how extra work is approved.
- Third-party costs
- Relevant hosting, Microsoft 365 licences, paid plugins, migration tools or provider charges, including who holds the accounts.
- Timing & response
- Availability, working hours, expected response and the change window are agreed for the job. This site does not sell an instant emergency response.
- Checks & handover
- The functions to test, rollback arrangements where relevant, handover notes and any agreed follow-up.
- Ongoing work
- Maintenance, monitoring, content changes and support have their own stated scope and cost. A one-off repair does not create unlimited continuing cover.
No VAT is currently charged. There is no published hourly rate or recurring support subscription on this site; the appropriate work is quoted after assessment.
What would you
like to know?
These are the questions worth sorting out before handing over access or agreeing the work.
Do you offer 24-hour emergency support?
Support hours, availability and response arrangements are agreed for the work. This enquiry route is not a 24-hour incident desk and does not promise an immediate response.
What will it cost?
I quote after understanding the issue, access and likely work. Any paid investigation is agreed first, including what you receive from it. Extra work needs your agreement. No VAT is currently charged.
Should I send login details with my enquiry?
Please start with the website address and a description of the problem. Leave out passwords, payment details and customer records. If access is needed, we agree a suitable way to provide it.
Show me
what’s happening.
Send the website address or current email provider, and what needs sorting.
We agree the access and the work from there.