What to send when your website has a problem
A useful fault report starts with the page, the steps and the error. Here is what helps, and what to leave out.
Read the guide
flyingpenguinSUPPORTA little preparation can make the first conversation more useful. These guides cover the information and checks that help.
A useful fault report starts with the page, the steps and the error. Here is what helps, and what to leave out.
Read the guideCheck backups, test options, licences and the important website journeys before planning an update.
Read the guideSend the website address or current email provider, and what needs sorting.
We agree the access and the work from there.