Start with the problem you can see.
Send the website address, the page involved and what happens when you try to use it. Tell me when it started and whether anything changed just before it. A screenshot with private details removed can help.
Understand the setup.
We identify the platform, hosting, domain, email and important integrations. I check what access is available and who owns the accounts. If another supplier needs to provide information, that becomes part of the plan.
Agree the investigation.
Some questions can be answered from the public site. Others need access or a paid investigation. I agree that work and its cost before starting, including the findings or recommendations you will receive.
Choose the next piece of work.
The outcome might be a repair, a maintenance job, a migration or a separately quoted website rebuild. I explain the practical options and any limits found during the assessment. You choose what to take forward.